Managed Services

Connectivity Management and Support

Reduce operational burden while improving visibility and control across your connectivity estate.

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Why Managed Services?

Remote connectivity requires ongoing attention. Terminals need monitoring, configurations need updating, issues need diagnosis, and capacity needs optimisation. For organisations without dedicated connectivity teams, this management overhead can consume significant IT resources.

Orion's managed services transfer this burden to specialists who monitor connectivity around the clock, respond to issues before they impact operations, and continuously optimise performance. Your team receives a working connection; we handle everything required to keep it that way.

Even organisations with connectivity expertise benefit from our managed services platform. Unified visibility across multi-vendor, multi-technology deployments simplifies operations and enables data-driven optimisation.

Our Solutions

Horizon AI Platform

Our unified connectivity management platform providing visibility and control across all Orion solutions. Real-time monitoring, historical analytics, and predictive insights for proactive management.

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Real-time monitoringThroughput, latency, availability, utilisation
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Unified dashboardAll sites, technologies, and services in single view
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Historical analytics Trend analysis, capacity planning, SLA reporting
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AlertingConfigurable thresholds with multi-channel notification
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Predictive insightsAI-driven anomaly detection and forecasting
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API accessIntegration with enterprise monitoring systems
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24/7 NOC Monitoring

Australian-based Network Operations Centre providing continuous monitoring and rapid response. Our NOC team monitors your connectivity around the clock, responding to issues before they impact your operations.

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Continuous monitoring

24 hours, 7 days, 365 days
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Proactive response

Issues addressed before user impact where possible
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Incident management

Ticketing, escalation, resolution tracking
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Change management

Controlled updates and configuration changes
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Reporting

Regular performance reports and SLA tracking

Edge Device Management

Remote management of routers, terminals, and edge devices across your connectivity estate. Firmware updates, configuration management, and remote troubleshooting without site visits.

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Configuration management

Centralised control of device settings
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Firmware management

Staged rollout of updates with rollback capability
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Remote access

Secure device access for troubleshooting
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Inventory tracking

Hardware asset management and lifecycle tracking
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Compliance

Security configuration validation and enforcement

Included With Solutions

Many managed service capabilities are included with Orion connectivity solutions:

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Orion Connect

Horizon AI portal access and business-hours support included
Learn More
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FlexPool

Self-service portal with usage analytics and management tools
Learn More
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OpsSure

24/7 NOC monitoring, proactive support, and dedicated account management included
Learn More
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Narrowband IoT

Device management platform included with Orion IoT Connect
Learn More

Enterprise Management

Large enterprises with complex connectivity requirements benefit from enhanced management services:

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Dedicated account management

Named account manager and technical lead
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Custom SLAs

Tailored service levels matching operational requirements
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Integration services

Horizon AI integration with enterprise monitoring
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Governance reporting

Custom reports for procurement and compliance
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Strategic reviews

Quarterly business reviews and roadmap planning

Explore Managed Services Options

Request Assessment

Tell us about your current connectivity estate and operational requirements. We'll recommend the management approach that balances capability with cost.
Request Assessment

Understand HorizonAI

Learn more about our proprietary, award-winning management platform.
Explore

Related Resources

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