Support Plans | Comprehensive Satellite Connectivity Support by Orion.

Get more from your connectivity

Our comprehensive connectivity support services are designed to eliminate connectivity challenges via our award-winning portal, Horizon. We offer seamless management and expert assistance that ensures your network performs at its best. Whether you’re dealing with complex connectivity issues, need proactive monitoring, or want peace of mind knowing experts are on hand, our support solutions allow you to focus on what matters - your business. With 24/7, customisable access to Horizon, you stay in control while we handle the rest.

Expert Support

Benefit from over 20 years of experience, ensuring expert advice and solutions tailored to your connectivity needs.

BYO Connection

Already have connectivity? No problem. Bring your own connection, and we’ll provide support and management without the need to switch providers.

Award-Winning Portal

Manage and monitor your connectivity through our award-winning customer portal, Horizon, designed for real-time control and efficiency.

Tailored Solutions

Whether you choose Standard or Enterprise support, we offer customisable solutions that help maximise your connectivity performance and fit your business requirements.

Proactive Monitoring

Ensure seamless connectivity with our proactive monitoring services, identifying and resolving issues before they impact your business.

Focus on your Core Business

With our support services handling your connectivity needs, you can concentrate on running your business, boosting productivity without tech worries.

Connectivity Support Plans

Orion Connectivity Support Plans

Our plans are carefully designed to meet your unique connectivity needs. Both Enterprise and Standard include access to Horizon, with the Enterprise plan offering enhanced features and comprehensive support for businesses that require more peace of mind.

	Standard Single or pooled site with no network management $150per seat per year	Enterprise Single or pooled site with network management $450per seat per year
MFA via Google Authenticator
Update personal details
Password management
View all customer services
Service status (Activated/Deactivated)
Service location
Service details (Type, Terms, Bandwidth)
Horizon notifications
View/download/print invoices
Interactive Google Maps service map
Current and past weather overview for each site
Ability to customise site or service names
Usage overview and history
Application usage tracking
Track new service orders progress
Display service delivery manager (during orders)
View order BOM (items for delivery)
Service performance metrics (Bandwidth, Latency, Packet Loss, System)
Customisable dashboard
Horizon Gateway Device with Multi-WAN support
SUPPORT INCLUSIONS:
Standard business hours - remote support
Access tickets and knowledge base via Horizon portal
24/7/365 remote support for priority 1 issues
Advanced warranty replacement service
Access to a Service Account Manager
Live chat support - business hours

Connectivity management with every plan

Horizon

Experience connectivity management like never before. Our technology-agnostic portal combines multiple applications to show your connections behind a single pane of glass.

Transparent usage visibilitySee how and where your data is being used in real-time. These insights can optimise your connectivity and forecast future usage.

Trackable support from local expertsReach support and track your tickets' progress through the portal, even if the ticket was raised over the phone.

Billing at your fingertipsWhether you buy connectivity through us or are BYO connection, billing information is centralised and available anytime on the portal.

Get in touch

Talk to us today

Discover why Orion’s extensive connectivity services are the perfect fit for your business. Let’s find the solution that keeps you connected and ahead.