Service Management

What is Horizon?

Horizon, the all-in-one connectivity management solution gives you complete visibility and control over your satellite services. With feeds or real-time monitoring, you can see exactly how your bandwidth is being utilised across all your sites and at any given time. Depending on your solution, Horizon can allow you to scale your bandwidth up or down with ease—whether you need a short-term boost or want to optimise usage during quieter periods. Its intuitive interface lets you make these changes quickly and confidently. You'll get full transparency on costs and usage, ensuring you never pay for bandwidth you don't need.

More than just a simple customer portal, Horizon centralises all your connectivity data in one place, giving you access to powerful reporting and on-demand insights. Easily run reports to track trends over time or troubleshoot issues—all from a single, user-friendly console. Need help? Horizon connects you directly with support staff, lets you raise tickets, access the knowledge centre or reach out to your Account Manager with just a click. Developed from customer insights, Horizon streamlines service delivery with the goal to maximise your investment, offering smarter, more efficient satellite connectivity.

Take a look inside

Discover why Horizon stands out as the ultimate control for your connectivity solution.

Horizon Gateway Device Integration

The Horizon Gateway Device enables seamless edge device integration, allowing multiple services to be bonded for enhanced bandwidth or configured with active and standby setups for disaster recovery. This ensures reliable connectivity and optimised performance, even in critical scenarios.

BYO Connection

You don’t need to buy your connectivity from us to enjoy the full benefits of Horizon. Our customisable portal supports services from multiple providers, offering seamless integration and management across different networks. This adds an extra layer of transparency and control, all tailored to your specific needs

Shape your data

Customise your network with service shaping options, enabling you to prioritise critical applications, restrict non-essential usage, and pause during standby periods.

Trackable Support

Log tickets with our expert Australian support team through our easy to use Customer Portal, Horizon or on the phone. Track the progress of tickets through our portal's interface.

Private and Secure Layer 2

Our layer 2 service offers secure, private connectivity that bypasses the public internet to ensure enhanced security and low latency. For fast, reliable muti-site performance

HORIZON GATEWAY DEVICE

Seamless, high-performance tech

The Horizon Gateway Device is a bonding platform that connects to Horizon and integrates into our Enterprise plans, providing automatic failover and data prioritisation. This ensures uninterrupted network access, keeping critical operations online even during primary connection failures, reducing downtime, and maintaining seamless productivity.