Service Management

What is Horizon AI?

Horizon AI, the AI-driven, all-in-one connectivity management solution, gives you complete visibility and control over your satellite services. With real-time monitoring and advanced predictive analytics, you can see exactly how your bandwidth is being utilised across all your sites. Horizon AI analyses usage patterns and forecasts future trends, allowing our team to proactively recommend plan adjustments to help you optimise costs and avoid overages. Depending on your solution, you can scale bandwidth up or down with ease—whether you need a short-term boost or want to maximise efficiency during quieter periods. Its intuitive interface lets you make these changes quickly and confidently.

More than just a simple customer portal, Horizon AI centralises all your connectivity data in one place, providing powerful reporting and intelligent insights. Easily run reports to track trends over time, troubleshoot issues, or receive proactive alerts—all from a single, user-friendly console. Need help? Horizon AI connects you directly with support staff, lets you raise tickets, access the knowledge centre, or reach out to your Account Manager with just a click. Developed from customer insights, Horizon AI streamlines service delivery to maximise your investment, ensuring smarter, more efficient satellite connectivity.

Take a look inside

Discover why Horizon stands out as the ultimate control for your connectivity solution.

Horizon Gateway Device Integration

The Horizon Gateway Device enables seamless edge device integration, allowing multiple services to be bonded for enhanced bandwidth or configured with active and standby setups for disaster recovery. This ensures reliable connectivity and optimised performance, even in critical scenarios.

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BYO Connection

You don’t need to buy your connectivity from us to enjoy the full benefits of Horizon AI. Our customisable portal supports services from multiple providers, offering seamless integration and management across different networks. This adds an extra layer of transparency and control, all tailored to your specific needs

Shape your data

Customise your network with service shaping options, enabling you to prioritise critical applications, restrict non-essential usage, and pause during standby periods.

Trackable Support

Log tickets with our expert Australian support team through our easy to use Customer Portal, Horizon AI or on the phone. Track the progress of tickets through our portal's interface.

Private and Secure Layer 2

Our layer 2 service offers secure, private connectivity that bypasses the public internet to ensure enhanced security and low latency. For fast, reliable muti-site performance

HORIZON GATEWAY DEVICE

Seamless, high-performance tech

The Horizon Gateway Device is a bonding platform that connects to Horizon AI and integrates into our Enterprise plans, providing automatic failover and data prioritisation. This ensures uninterrupted network access, keeping critical operations online even during primary connection failures, reducing downtime, and maintaining seamless productivity.

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