Geo-Remote Connectivity 101: What does a GRC expert do?

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Geo-Remote Connectivity 101: What does a GRC expert do?

Geo-remote connectivity. It sounds complicated but, when partnering with experts, it’s not. In our new blog series, we’re diving into satellite solutions and geo-remote connectivity, or GRC for short. What is it? Who needs it? How do they get it? Who are the experts and what do they do?  In our first article we’re answering the question, what does a GRC expert do?

At Orion we are well placed to answer this question. Why? The majority of our staff are in fact geo-remote connectivity engineers and specialists. The goal of these engineers is to ensure customers have a reliable connection to provide critical communications including internet for remote locations.

These locations are not only isolated but often also set in challenging environments from harsh dessert terrains to tempestuous oceans. But no matter their coordinates, they all share one common requirement, they need to be connected. Enter the experts. So, who are these magical satellite gurus and how do they go about providing services like?


Assessing & implementing the requirements to access connection

GRC experts will first cross your path when scoping out the connectivity requirements of your project. At Orion, this is done in conjunction with the solutions team and takes into account the project location, whether it is for a stationery worksite or a moving vessel and the existing or required infrastructure.

Geo-remote connectivity and satellite solutions are rapidly evolving and the best connectivity options from 18 months ago are no longer the most attractive route. A GRC expert will be across all of these developments and should consider and propose a current solution that best fits your needs.

Once the connectivity proposal has been signed off, the GRC experts work with the service delivery team to develop the solution and conduct the installation.


Monitoring and optimising connections

Once the engineers have completed the installation, they assume a monitoring and optimising role. At Orion, the GRC engineers are responsible for looking after the satellite hubs and teleports. They have the crucial task of ensuring their customers always maintain high performance connectivity.

Beyond this, the GRC experts also need to ensure that the user experience received by customers is of an exceptionally high quality. A good geo-remote connection providing internet for remote locations should offer the best available experience, comparable to that of someone working from a high-rise in the Sydney CBD.

The GRC experts will work hard to ensure this experience is achieved and that what was promised in the original proposal is what is being delivered.


Experimenting with new satellite technology

In addition to planning installations for new customers and maintaining existing connectivity for current clients, GRC experts also need to stay at the forefront of emerging satellite technologies and how they can be used to benefit customers.

At Orion, the GRC experts have been experimenting with software defined wide area networking (SD-WAN) and providing dual fibre links to metropolitan head offices and dual satellite links to remote sites for redundancy purposes.


Talk with a GRC expert today

If your organisation needs geo-remote connection advice and support, Orion, supported by parent company IPA Group, have over 40 connectivity experts on hand to help.  Orion is one of only two infrastructure owner operators in Australia and the only one whose primary focus is  on satellite solutions.

If you need connectivity to ensure your operational efficiency isn’t impacted and to access VOIP services, key files, ERP applications, or to provide WiFi to staff to maintain their mental health and wellbeing, contact Orion today.

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