How we did something great for Customers and staff of Spirit of Tasmania better connected with Orion’s Geo-Remote technologyDownload Full Case Study
About the Company
Spirit of Tasmania ships help over 430,000 passengers cross Bass Strait regularly each year. In 2019, Spirit of Tasmania undertook a review of their existing connectivity solution. As a result, the team decided to go to tender, in a bid to improve the onboard connection for passengers and staff.
Spirit of Tasmania needed a reliable connection whilst at sea. Their existing solution was patchy and regularly dropped out, causing frustration and inconsistent communications.
Passengers needed a reliable internet source and staff, who could be at sea for 28 days at a time, needed a system to connect with family and friends. From an operational perspective, it was essential for the crews on board to have seamless access to business systems, shore-based staff and booking systems at all times.
The implementation of Orion’s geo-remote connectivity solution has resulted in a consistent connection experience for passengers. The solution has enabled Spirit of Tasmania to roll out value add entertainment services whilst in transit. Additionally, staff morale has improved due to increased and reliable communication options for staff and their families.
Simon Pearce, CIO, Spirit of Tasmania, reports a remarkable improvement in connectivity noting, “we have never had a reliable connection like the one we have now,” Simon Pearce, CIO, Spirit of Tasmania.
As a result of the experience to date with Orion, Spirit of Tasmania are working on new value add services for customers. Orion’s technical capacity allows for new initiatives that had previously been unachievable.
“When looking at new projects we would always consider Orion as a partner. Our experience has proven that Orion can deliver great results,” – Simon Pearce, CIO, Spirit of Tasmania