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Customers and staff of Spirit of Tasmania better connected with Orion’s Geo-Remote technology

Case Study Summary

Spirit of Tasmania ships help over 430,000 passengers cross Bass Strait regularly each year. In 2019, Spirit of Tasmania undertook a review of their existing connectivity solution. As a result, the team decided to go to tender, in a bid to improve the onboard connection for passengers and staff.

Objective

Spirit of Tasmania needed a reliable connection whilst at sea. Their existing solution was patchy and regularly dropped out, causing frustration and inconsistent communications.

Solution/Outcome

The implementation of Orion’s geo-remote connectivity solution has resulted in a consistent connection experience for passengers. The solution has enabled Spirit of Tasmania to roll out value add entertainment services whilst in transit. Additionally, staff morale has improved due to increased and reliable communication options for staff and their families.

Simon Pearce, CIO, Spirit of Tasmania, reports a remarkable improvement in connectivity noting, “we have never had a reliable connection like the one we have now,” Simon Pearce, CIO, Spirit of Tasmania.

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Experience the Difference, call Orion on 1800 063 123 or email sales@orionsat.com.au